Storage Primrose Hill Terms and Conditions
These Terms and Conditions set out the basis on which Storage Primrose Hill provides storage and related services, including collection, delivery, and removal services. By placing a booking, using our services, or storing goods with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Client means the person, firm, or company who requests or uses our services, whether as owner of the goods or on behalf of the owner.
Services means any storage, collection, delivery, packing, loading, unloading, removal, or related services provided by Storage Primrose Hill.
Goods means any property, items, or belongings entrusted to us for storage or in connection with our services.
Contract means the agreement between Storage Primrose Hill and the Client for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
Storage Primrose Hill provides storage services and associated removal and handling services. This may include collection of goods from the Client, transportation to the storage facility, storage for an agreed period, and subsequent delivery or collection by the Client.
All services are subject to availability and may be restricted to certain service areas for operational reasons. We reserve the right to decline or amend a booking where it is not feasible, safe, or lawful to provide the requested service.
3. Booking Process
3.1 A booking may be requested by the Client via our website, in writing, or by other accepted communication methods. A booking is only confirmed when we provide written confirmation or an official booking reference.
3.2 Quotations are based on the information supplied by the Client, including but not limited to volume of goods, access conditions, floors, parking arrangements, distance, and any special handling requirements. The Client is responsible for ensuring that all information provided is accurate and complete.
3.3 We reserve the right to revise or withdraw a quotation if:
a. The booking is not confirmed within the validity period stated in the quotation; or
b. The information provided by the Client was incomplete, inaccurate, or has changed materially; or
c. There are significant changes in costs outside our control, such as fuel, labour, or regulatory charges.
3.4 Any changes to the booking requested by the Client, including changes to dates, times, addresses, or volume of goods, are subject to our approval and may result in additional charges. We will inform the Client of any change in price before confirming the amended booking.
4. Access and Client Responsibilities
4.1 The Client must ensure that we have safe and adequate access to the premises for collection and delivery, including suitable parking arrangements for our vehicles in compliance with local regulations.
4.2 The Client is responsible for obtaining any necessary permits, permissions, or approvals required for loading or unloading at the premises, including parking permissions where applicable.
4.3 The Client must ensure that all goods are properly packed and prepared for transport and storage, unless packing services are expressly included in the contract. Fragile or high-value items should be packed with appropriate care and clearly identified to our team where relevant.
4.4 The Client is responsible for the presence of an authorised person at collection and delivery points to direct our team and sign relevant documents, unless otherwise agreed in advance. Where no authorised person is present, we may act according to the Client's prior written instructions, and no liability will arise for loss or damage resulting from those instructions.
5. Payment Terms
5.1 Prices are stated in pounds sterling unless otherwise specified. All charges are exclusive of any applicable taxes or statutory charges, which will be added where required by law.
5.2 Payment for services is due in accordance with the payment terms set out in the quotation or invoice. Unless expressly agreed otherwise, the following applies:
a. For storage services, initial payment for the first period of storage is due in advance, on or before the date when goods are placed into storage.
b. Ongoing storage charges are payable in advance at the frequency specified in the contract, for example monthly or quarterly.
c. Charges for collection, delivery, or removal services are due prior to or on completion of the relevant service.
5.3 We reserve the right to require a deposit or full prepayment prior to confirming a booking. The amount and terms of any deposit will be communicated to the Client before booking confirmation.
5.4 If payment is not received by the due date, we may:
a. Charge interest on overdue sums at the statutory rate, accruing daily until payment is made in full; and
b. Suspend services, including restricting access to goods in storage; and
c. Exercise a lien over the stored goods, retaining possession until all outstanding sums, including interest and charges, have been settled.
6. Cancellations and Amendments
6.1 Clients may cancel or amend a booking by providing written notice. Cancellation and amendment charges may apply depending on the notice period and the nature of the services booked.
6.2 Unless otherwise stated in the booking confirmation, the following cancellation terms apply to removal, collection, and delivery services:
a. More than 7 days before the scheduled date: no cancellation fee.
b. Between 3 and 7 days before the scheduled date: up to 50 percent of the quoted service charge may be payable.
c. Less than 3 days before the scheduled date or on the day of service: up to 100 percent of the quoted service charge may be payable.
6.3 For storage services, if the Client cancels after goods have been placed into storage, any prepaid storage fees may be non-refundable for the period already commenced. Any refund for future periods will be subject to our reasonable administration charges.
6.4 If we must cancel or substantially amend a booking due to circumstances beyond our reasonable control, we will inform the Client as soon as practicable and, where possible, offer an alternative date or a refund of any prepayments for services not provided. We will not be liable for any indirect or consequential losses arising from such cancellation or amendment.
7. Excluded and Prohibited Items
7.1 The Client must not submit for storage, or ask us to move or handle, any of the following without our prior written agreement:
a. Hazardous, flammable, explosive, or corrosive materials;
b. Living plants or animals;
c. Perishable goods or items requiring controlled temperatures;
d. Illegal goods or substances;
e. Cash, securities, deeds, or high-value documents;
f. Jewellery, watches, precious metals, works of art, or collections of high individual or aggregate value unless specifically declared and agreed.
7.2 If any such prohibited items are discovered, we may at our discretion refuse to store or move them, arrange for their safe removal or disposal at the Client's cost, and terminate the contract without liability.
8. Liability and Limitations
8.1 We will exercise reasonable care and skill in providing our services. However, our liability is subject to the limitations set out in this section.
8.2 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed the lower of:
a. The reasonable replacement or repair cost of the goods; or
b. The declared value of the goods for storage and removal purposes, if any; or
c. Any per consignment or per item limit stated in your quotation or contract.
8.3 We will not be liable for:
a. Loss or damage arising from inherent defects, natural deterioration, or pre-existing damage to the goods;
b. Loss of data, digital content, or consequential losses including loss of profit, business interruption, or loss of opportunity;
c. Loss or damage to items packed by the Client where damage is caused by inadequate or faulty packing;
d. Loss or damage caused by events beyond our reasonable control, including but not limited to extreme weather, natural disasters, acts of terrorism, strikes, or interruptions to utility services.
8.4 The Client must inspect goods as soon as reasonably practicable upon delivery or collection and notify us in writing of any loss or damage that may give rise to a claim within 7 days. If the Client fails to provide notice within this period, our liability may be reduced or excluded to the extent that our position is prejudiced.
8.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited or excluded.
9. Client Warranties and Indemnity
9.1 The Client warrants that:
a. They are the owner of the goods or are authorised by the owner to enter into the contract;
b. The goods do not contain any prohibited items as defined in these terms;
c. All information provided for quotation and booking is accurate and complete.
9.2 The Client agrees to indemnify us on demand against all claims, costs, damages, and expenses arising from:
a. Any breach of the Client's warranties or obligations under these Terms and Conditions; or
b. The presence of prohibited or illegal goods among the stored or transported items; or
c. Any third-party claim relating to ownership or rights in the goods.
10. Waste and Environmental Regulations
10.1 Storage Primrose Hill operates in accordance with applicable waste and environmental regulations. We do not operate as a general waste disposal service and will not accept general refuse, fly-tipped materials, or unauthorised waste as part of a standard storage or removal booking.
10.2 If, during the course of a removal, collection, or clearance service, the Client requests disposal of items, we will only remove items that can be lawfully transported and disposed of in line with current regulations. Additional charges may apply for disposal, recycling, or special handling of such items.
10.3 The Client remains responsible for ensuring that any items presented for disposal are safe to handle, free from hazardous substances, and legally permitted for disposal. If we discover that removed items include hazardous or prohibited waste, we may return the items to the Client or arrange specialist disposal at the Client's expense.
10.4 We reserve the right to refuse to move or store goods where doing so would breach environmental, health and safety, or waste management laws.
11. Storage Period, Access, and Termination
11.1 The storage period will be agreed at the time of booking and may be extended by mutual agreement. Storage will continue until terminated by either party in accordance with this section.
11.2 The Client may request access to stored goods during our standard operating hours, subject to reasonable notice and payment of any applicable handling or access charges as set out in the contract or notified to the Client.
11.3 We may terminate the storage contract by giving written notice if:
a. The Client fails to pay any sum due within the specified time; or
b. The Client is in material breach of these Terms and Conditions; or
c. Continuing storage of the goods is unlawful, unsafe, or poses a risk to other goods or persons.
11.4 Upon termination, the Client must arrange for removal of the goods from storage and payment of all outstanding charges. If the Client fails to do so within a reasonable time, we may, after giving further notice, exercise our rights under the lien provisions, including sale or disposal of the goods to recover outstanding sums and reasonable costs.
12. Data Protection and Confidentiality
12.1 We collect and process personal data necessary for the performance of our services and for legitimate business purposes, in accordance with applicable data protection laws.
12.2 We will take reasonable steps to keep the Client's personal information secure and will not sell or disclose such information to third parties except where required for service delivery, legal compliance, or with the Client's consent.
13. Complaints and Dispute Resolution
13.1 If the Client is dissatisfied with any aspect of our services, they should notify us in writing as soon as possible, providing full details of the issue.
13.2 We will investigate complaints promptly and aim to respond within a reasonable period. Both parties agree to act in good faith to resolve disputes amicably in the first instance.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15. General Provisions
15.1 No variation of these Terms and Conditions shall be effective unless agreed in writing by an authorised representative of Storage Primrose Hill.
15.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.3 The Client may not assign or transfer any rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary for operational or business reasons, provided that this does not materially reduce the level of service provided to the Client.
15.4 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the parties in relation to the services and supersede all prior discussions, correspondence, or understandings.
