Primrosehill Storage Terms and Conditions
These Terms and Conditions set out the basis on which storage services are provided by Primrosehill Storage. By making a booking, paying a fee, or using any storage unit, customer, or service arranged under these terms, you agree to comply with them in full. These terms are intended to be clear, fair, and consistent with UK consumer and business law. They apply to all storage customers unless a separate written agreement states otherwise.
Storage with Primrosehill Storage is provided on a flexible basis, but flexibility does not remove the need for compliance. Customers must ensure that all goods stored are lawful, properly packed, and suitable for storage. We may update these terms from time to time, and the version in force at the time of booking will apply unless changes are required by law. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.
In these terms, “we”, “us”, and “our” refer to Primrosehill Storage, and “you” or “your” refers to the customer, business, or person using the service. A booking means any reservation of a storage unit or related service, whether made online, by phone, or in person. The agreement begins when your booking is accepted and continues until it is ended in accordance with these terms.
Booking Process
All bookings are subject to availability and to confirmation by us. A booking request does not guarantee a unit until we have accepted it and, where required, received any initial payment or deposit. We may ask for identification, proof of address, business details, or other information reasonably needed to complete the booking and verify the customer. This is part of our compliance obligations and helps protect against misuse of the storage service.
When making a reservation, you must provide accurate and complete information. You are responsible for ensuring that the chosen unit size, access arrangement, and intended use are appropriate for your goods. Any advice we provide about space estimates is offered in good faith only and should not be treated as a guarantee. If the unit is unsuitable because information supplied by you was inaccurate, you remain responsible for the agreed charges.
Payments and Charges
All fees must be paid in accordance with the price and billing schedule confirmed at the time of booking or set out in any later written notice. Charges may include storage rent, administrative fees, deposit amounts, late-payment charges, lock fees, cleaning charges, disposal charges, or other reasonable costs arising from your use of the service. Unless we agree otherwise in writing, fees are payable in advance and by the due date stated on the invoice or payment request.
We may suspend access to the storage unit if payment is overdue. If payment remains outstanding, we may exercise any contractual rights available to us, including withholding access to goods, charging interest where permitted by law, and recovering reasonable debt collection or legal costs. Any sums due under these terms are payable in pounds sterling unless otherwise agreed. Payment made by card, bank transfer, direct debit, or another accepted method does not affect your obligation to pay all sums due in full.
Cancellations, End of Storage, and Notice
You may cancel a booking before the storage period starts, subject to any cancellation rules disclosed at the time of booking. If you cancel after the booking has been accepted but before the service begins, we may retain any non-refundable deposit or charge a reasonable administrative fee where permitted by law. If you have already taken access to the unit, charges will usually continue until the storage agreement has been properly ended and the unit has been emptied and returned in acceptable condition.
Where notice is required to end the agreement, you must give it in the manner and within the timeframe specified in your booking information or invoice. Notice must be clear and must state the date on which you intend to remove your goods. The unit must be vacated, cleaned, and left secure by the end of the notice period. Any goods remaining after the agreement ends may be treated in accordance with our rights under these terms and any applicable law.
We may end the agreement immediately, or on shorter notice where lawful, if you breach these terms, fail to pay, store prohibited items, provide false information, or create a health, safety, or legal risk. If we terminate for breach, you will remain liable for all outstanding charges, costs, and losses caused by that breach. Termination does not affect rights that have already accrued before the end date.
Use of the Unit and Customer Responsibilities
You must use the storage space only for lawful purposes and only for the type of use agreed at booking. You are responsible for packing, securing, and protecting your goods, including using suitable packaging for fragile or sensitive items. We do not inspect each item stored and do not accept responsibility for the suitability of packaging provided by you. You must ensure that goods are stored so they do not cause damage, contamination, nuisance, or risk to other customers, staff, or property.
You must not sublet, assign, share, or transfer the unit without our prior written consent. You must not alter the unit, install fixtures, or interfere with any security or safety equipment. Access must be used responsibly and only by authorised persons. If you are a business customer using Primrosehill Storage services for stock, records, or equipment, you remain responsible for ensuring your stored items are properly accounted for and insured where appropriate.
Prohibited Goods and Waste Regulations
You must not store items that are illegal, stolen, dangerous, hazardous, flammable, explosive, toxic, biohazardous, perishable, live, or otherwise unsuitable for storage. This includes, without limitation, unlawful drugs, unlicensed firearms, gas cylinders, chemicals, waste oils, contaminated materials, and any item that may damage the unit, endanger persons, or breach applicable law. We may refuse access, remove prohibited items, or terminate the agreement where such goods are found or reasonably suspected.
Waste regulation compliance is your responsibility. You must not use the service to dispose of rubbish, general waste, construction debris, electrical waste, clinical waste, or any item requiring specialist collection unless we have expressly agreed in writing that such material may be stored. If goods are left behind at the end of the agreement, or if items must be removed because they are prohibited or abandoned, you may be charged for removal, storage, transport, recycling, destruction, or lawful disposal. Any disposal will be handled in a manner consistent with applicable UK waste and environmental requirements.
You must also ensure that nothing stored releases odours, leaks, pests, dust, or contamination. If your goods create a spill, leak, infestation, or hazard, you must notify us immediately and take all steps required to reduce harm. We may arrange emergency cleaning or remediation if needed, and you will be responsible for the reasonable cost of doing so. The same applies where waste or refuse is found in or around the unit after your use.
Liability, Insurance, and Risk
All goods are stored at your own risk, subject to any liability that cannot legally be excluded. We take reasonable care in operating the storage facility, but we do not insure your goods. You are strongly advised to maintain adequate insurance for the full replacement value of your items, including cover for theft, accidental damage, water damage, fire, and other risks relevant to your goods. Any insurance arranged by you should be reviewed carefully to ensure the policy meets your needs.
We are not responsible for loss or damage caused by events beyond our reasonable control, including but not limited to fire, flood, storm, power failure, security incidents, public utility failure, industrial action, civil unrest, or government restrictions. We are also not responsible for indirect or consequential loss, such as loss of profit, loss of business, loss of opportunity, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
You remain responsible for any loss, damage, cost, or claim arising from your breach of these terms, from the nature of your goods, or from your negligence or that of anyone authorised by you. If your goods damage the unit, other property, or another customer’s items, you must reimburse all reasonable costs arising from inspection, repair, cleaning, removal, or compensation. We may set off sums you owe against any deposit or other amounts held by us, where lawful.
Access, Security, and Operational Rules
Access to the facility or unit is conditional upon compliance with our operating rules, which may include access hours, identification checks, security procedures, parking instructions, and conduct requirements. We may change operational rules for safety, legal compliance, or business reasons, provided any material change is communicated in a reasonable manner. You must keep keys, codes, cards, or other access devices secure and must not share them with unauthorised persons.
If access credentials are lost or compromised, you must notify us promptly. You may be charged for replacements, reprogramming, or additional security measures. We may refuse access where we reasonably believe that identity cannot be verified, payment is overdue, or there is a security concern. You must not tamper with locks, cameras, alarms, doors, fire equipment, or any other safety or security system.
We may enter a unit in an emergency, where necessary to prevent injury, serious damage, or legal breach, or where required by law or by a competent authority. We may also inspect a unit with reasonable notice where permitted by the agreement and necessary for maintenance, compliance, or suspected breach. Any such access will be carried out in a proportionate manner and, where possible, at a reasonable time.
Default, Abandonment, and Enforcement Rights
If you fail to pay, fail to remove your goods, abandon the unit, or otherwise breach these terms, we may take reasonable steps to recover sums due and protect the facility. This may include charging ongoing rent, applying late fees where allowed, restricting access, and arranging removal or disposal of items after the required notice period. We will act in accordance with contractual rights and applicable law, including any statutory rights relating to unpaid charges or goods left in storage.
If goods appear abandoned, we may make reasonable attempts to contact you using the details you provided. If we do not receive a response within the required period, we may treat the goods as abandoned and deal with them lawfully. Any proceeds from sale or disposal may first be used to cover sums owed, storage costs, and reasonable expenses. Any balance remaining after lawful deductions will be handled in line with applicable rules.
Complaints, Variations, and General Provisions
Any complaint should be raised promptly and in writing, with enough detail for us to investigate the matter properly. We will review complaints in good faith and aim to resolve issues fairly and efficiently. No delay or failure by us to enforce any right will operate as a waiver of that right. If we choose to exercise a right only once, that does not prevent us from using it again later.
We may vary these terms where necessary to reflect operational changes, legal requirements, or improvements to the service. Any amendment will not affect bookings already accepted unless the change is required by law or relates to safety, security, or unlawful conduct. You should review the terms regularly to remain informed of the version that applies to your storage contract.
These terms, together with the booking confirmation and any written variations, form the entire agreement between you and us regarding the storage service. If any inconsistency arises, the written booking confirmation or later written amendment will take precedence over these general terms, provided it is lawful and clearly intended to modify them.
Governing Law
This agreement and any dispute or claim arising from or connected with it shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer, any mandatory rights you have under applicable consumer law remain unaffected. The courts of England and Wales shall have exclusive jurisdiction, except where the law requires otherwise. By using Primrosehill Storage, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.